.:: Lightspeed Support ::.

Our videos are created to be compatible with the most recent software available at the time when the video was created. However, both Windows Media and the Real Media Player update their software on a regular basis. If you are having problems with your video player, please go to their site and make sure you have the latest version available.

• Most Common Problem
The most common problem when videos don't work is due to using the incorrect media player for the video. We use two primary video formats - Real Media and Windows Media. If you downloaded a video that has a .wmv extension, please use Windows Media. If the video has an .mpg extension, please use Real Player. If the video has an .mov extension, please use Quicktime player. Please check and make sure you are using the correct video player before contacting us.

• Windows Media
Our most recent movies are in the Windows Media format.

To install Windows Media Player 11:

Go to Microsoft Update and install any high-priority updates that are available for your computer.

Go to the Windows Media Download Center.

At the top of the Web page, you'll see three boxes (Download, Version, and Language). Select the following choices in the boxes:

In the Select Download list, click Windows Media Player.
In the Select Version list, click Player 11 (for Windows XP).
In the Select Language list, click the language version of the Player that you want. In most cases, this should be the same language as your operating system.

After the Web page refreshes, click the Download Now button.

When the program asks you to either run or save the setup file, do one of the following:

If you have a slow Internet connection such as a dial-up connection, we recommend that you click the Save button to save the file to your computer. Then double-click the file to start Windows Media Player 11 Setup.
If you have a high-speed Internet connection, you can click the Run button to start Windows Media Player 11 Setup.

Follow the instructions in the Setup Wizard.

If you need additional troubleshooting, please go to the Windows Support page here: http://www.microsoft.com/windows/windowsmedia/knowledgecenter/default.aspx

• Real Media
Some of our older movies are in the Real Media format. You can download a free version of the Real Player from www.real.com (You don't need the professional version to watch video clips, just download the free one).

To Install Real Player:

Make sure that your computer meets or exceeds the minimum system requirements. - Free RealPlayer: Visit www.real.com and click the Free Download button.
Follow the prompts to install RealPlayer.

Getting errors? This usually means your computer's antivirus, firewall, or pop-up blocking software is stopping the download.

If you need additional troubleshooting, please go to the Windows Support page here: http://service.real.com/realplayer/

• Quicktime
Quicktime is a media player that is the default player on Mac computers, though it is also compliant with Windows computers. Quicktime is used to play .mov file extensions. To download Quicktime for free, please click on the link below: http://www.apple.com/quicktime/

If you need any additional troubleshooting, please go to the Apple Support Page: http://www.apple.com/support/quicktime/

The most common problem for Quicktime is using quicktime on a Windows computer. If you are using Quicktime on a Windows computer please go here: http://docs.info.apple.com/article.html?artnum=60765

• Netscape Users
Recently we've noticed Netscape users may be having problems where Netscape uses are getting a text file when they attempt to open videos. If you have this problem, please try the following:

Right click on the video link
Select "copy link location"
Open Windows Media
Go to "file" and then "open url"
Paste the URL into your browser and hit OK.

• PSP and IPOD devices
The MPEG-4 file we have available in the members area will play on both PSP (Sony portable playstation systems) and IPOD video devices. MPEG-4 can be used in a variety of ways, the setting we found plays in both PSP and IPOD, thus only one download for both devices.

The uses for the MPEG-4 standard are web ( streaming media) and CD distribution, conversation ( videophone), and broadcast television, all of which benefit from compressing the AV stream.MPEG-4 absorbs many of the features of MPEG-1 and MPEG-2 and other related standards, adding new features such as (extended) VRML support for 3D rendering, object-oriented composite files (including audio, video and VRML objects), support for externally-specified Digital Rights Management and various types of interactivity.

• 3GP
3GP setting is used for cell phones. Members can download and can play instantly without converting file formats.

3GP is a multimedia container format defined by 3GPP for use on 3G mobile phones. It is a simplified version of MPEG-4 Part 14 (MP4). 3GP files have the filename extension .3gp or .3g2.It stores video streams as MPEG-4 or H.263, and audio streams as AMR-NB or AAC-LC formats. 3GP files are always big-endian. 3GP also describes image sizes and bandwidth, so content is correctly sized for mobile display screens. The files are viewable on a PC using QuickTime or RealPlayer.

• Additional Problems
If your problem has not been answered here please use our advanced support page to contact us.